Serta Warranty


Exxel Outdoors, LLC takes pride in its workmanship and strives to manufacture the best possible products. Therefore,Exxel Outdoors, LLC warrants to the original purchaser that its airbeds will be free from defects in materials or workmanship for a period of 2 years from the original retail purchase date. If any such defect arises and a valid claim is received by Exxel Outdoors, LLC within the applicable warranty period, Exxel Outdoors, LLC will, at its option, either repair or replace, free of charge, any part of its product that is not free from defect in material and workmanship during the warranty period.


This warranty does not cover defects attributed to, or resulting from, normal wear and tear or product parts that are not genuine parts, as well as damage resulting from any of the following; negligent use or misuse of the product; use with improper voltage or current; commercial, educational or instructional use of the product; use contrary to the operation instructions; disassembly, repair or alteration by anyone other than Exxel Outdoors, LLC. Further, the warranty does not cover an Act of God, such as fire, flood, etc. Notice: It is the nature of an air mattress to stretch and contract over time due to various conditions. If your mattress loses air while inflated, this is NOT necessarily a defective issue. Simply pump additional air into the mattress to fully re-inflate.

Service under our warranty is available to the original purchaser by contacting our customer service department at 1-800-325-4121. Charges for shipping and insuring your package are your responsibility. Exxel Outdoors, LLC is not responsible for uninsured packages and/or packages that are not received.

We ask that all products returned for warranty and repair are clean and safe for handling. Please review the product care and instructions, which can be found attached to the product or in a booklet with the original product packaging.

This warranty gives you, the original purchaser, specific legal rights. You may also have other rights, which vary from state to state. This warranty is valid for the original purchaser from the date of the original retail purchase and is not transferable. Please keep the original sales receipt. Proof of purchase may be required to obtain warranty service. Exxel Outdoors, LLC dealers, service centers or retail stores selling our products do not have the right to alter, modify or in any way change the terms and conditions of this warranty.


If you experience a manufacturer’s defect in materials or workmanship, please click on the link below to file a warranty claim:

Click Here to File a Warranty Claim